Last Updated: July, 2026

1. Overview

These Terms of Service govern your use of our skincare e-commerce website, including browsing products, creating an account, placing orders, using promotional offers, and interacting with customer support. By using the website, you agree to these terms.

2. Account Registration

To make a purchase, you may need to create an account or checkout as a guest. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to keep this information up to date.

3. Products & Orders

3.1 Product Descriptions: We strive to ensure that all product descriptions, images, and details are accurate. However, slight variations may occur due to lighting, packaging updates, or formulation improvements.

3.2 Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

3.3 Pricing and Payment: All prices are shown in INR (₹). Shipping and COD charges (if any) are displayed at checkout. Prices are subject to change without prior notice. Prices are inclusive of applicable taxes unless stated otherwise.

3.4 Promotional Offers: Discounts, coupon codes, and offers are subject to specific terms. Only one offer may be applicable per order unless stated otherwise. Aura & Musse reserves the right to modify or cancel promotions at any time.

4. Product Use & Safety

By using our website, you agree to:

• Provide accurate and up-to-date information

• Use the website only for lawful purposes

• Not misuse, disrupt, or attempt to interfere with the website or its security

4.1 Usage Guidelines: All products must be used as directed on the packaging or website. Aura & Musse is not liable for misuse of products.

4.2 Allergies & Skin Sensitivity: We recommend performing a patch test before use. Discontinue use if irritation occurs. Consult a dermatologist if you have known sensitivities.

5. Accounts

You are responsible for keeping your account information accurate and your login details secure. If you believe your account has been accessed without permission, contact us as soon as possible.

6. Shipping, Returns, and Refunds

6.1 Shipping

• We deliver across India

• Delivery timelines are estimates and may vary based on location

• Delays may occur due to unforeseen circumstances (weather, logistics, etc.)

6.2 Returns

• Returns are accepted only for damaged, defective, or incorrect products

• Requests must be raised within 48 hours of delivery

• Products must be unused and in original packaging

6.3 Refunds

• Approved refunds will be processed to the original payment method (for prepaid orders)

• COD refunds will be issued via bank transfer or UPI

• Processing timelines may vary depending on your bank

7. Intellectual Property

5.1 Ownership: All content on the Site, including text, graphics, logos, images, and software, is the property of Aura & Musse and is protected by applicable copyright laws.

5.2 Limited Use: You are granted a limited, non-commercial license to access and use the website. You may not reproduce, distribute, or exploit any content without prior written permission.

8. Limitation of Liability

8.1 Disclaimer: All products and services are provided “as is” without warranties of any kind, except as required under applicable Indian laws.

8.2 Liability Limitation: Aura & Musse shall not be liable for:

• Indirect or consequential damages

• Skin reactions due to individual sensitivities

• Delays beyond our control

9. Changes to these terms

We may update these Terms & Conditions from time to time. Any updates will be published on our website, and continued use of our website means you accept the latest version.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact our support team:

Aura & Musse™
Email: wecare@auramusse.in

Customer Support Hours
Monday – Friday
10:00 AM – 6:00 PM IST