Frequently Asked Questions
Orders are usually processed within 1–2 business days. Delivery typically takes 2–8 business days,
depending on your location.
Yes, we deliver to most serviceable PIN codes across India.
Once your order is shipped, you'll receive a tracking link via email and/or SMS.
If your order hasn't been dispatched yet, please contact us as soon as possible. We'll do our best to help.
Yes. COD is available for eligible PIN codes and may require OTP verification before dispatch.
Our products are formulated to suit most skin types. However, every skin is unique, so we always advise
our customers for a patch test before first use.
Absolutely. Our skincare is designed for everyone, regardless of gender.
Most of our products are suitable for teenagers. If you have a specific skin concern or medical condition,
we recommend consulting a dermatologist before use.
Yes. Our products are designed to be easy to use, whether you're new to skincare or building an existing
routine.
Yes. Please refer to the packaging for the manufacturing date, expiry date, and batch number.
Our products are designed to be gentle for most skin types. We always recommend performing a patch
test before first use.
Our products are manufactured in India in facilities that follow Good Manufacturing Practices (GMP) and
strict quality standards.
Yes. Every batch undergoes quality and stability checks before it reaches you.
No. Due to hygiene and safety reasons, we cannot accept returns of opened or used skincare products.
Please contact us within 48 hours of delivery with your Order Number, clear photographs, and a
complete uninterrupted unboxing video.
Approved refunds are usually processed within 5–7 business days. Your bank or payment provider may
take additional time to credit the amount.
We accept UPI, debit cards, credit cards, net banking, wallets, and Cash on Delivery (where available).
Yes. A tax invoice will be shared with you after your order is confirmed.
Yes. We strongly advise performing a patch test before using any new skincare product.
Stop using the product immediately. If irritation persists, consult a qualified healthcare professional.
Still have questions?We're here to help.
Contact Support →Frequently Asked Questions
Orders are usually processed within 1–2 business days. Delivery typically takes 2–8 business days,
depending on your location.
Yes, we deliver to most serviceable PIN codes across India.
Once your order is shipped, you'll receive a tracking link via email and/or SMS.
If your order hasn't been dispatched yet, please contact us as soon as possible. We'll do our best to help.
Yes. COD is available for eligible PIN codes and may require OTP verification before dispatch.
Our products are formulated to suit most skin types. However, every skin is unique, so we always advise
our customers for a patch test before first use.
Absolutely. Our skincare is designed for everyone, regardless of gender.
Most of our products are suitable for teenagers. If you have a specific skin concern or medical condition,
we recommend consulting a dermatologist before use.
Yes. Our products are designed to be easy to use, whether you're new to skincare or building an existing
routine.
Yes. Please refer to the packaging for the manufacturing date, expiry date, and batch number.
Our products are designed to be gentle for most skin types. We always recommend performing a patch
test before first use.
Our products are manufactured in India in facilities that follow Good Manufacturing Practices (GMP) and
strict quality standards.
Yes. Every batch undergoes quality and stability checks before it reaches you.
No. Due to hygiene and safety reasons, we cannot accept returns of opened or used skincare products.
Please contact us within 48 hours of delivery with your Order Number, clear photographs, and a
complete uninterrupted unboxing video.
Approved refunds are usually processed within 5–7 business days. Your bank or payment provider may
take additional time to credit the amount.
We accept UPI, debit cards, credit cards, net banking, wallets, and Cash on Delivery (where available).
Yes. A tax invoice will be shared with you after your order is confirmed.
Yes. We strongly advise performing a patch test before using any new skincare product.
Stop using the product immediately. If irritation persists, consult a qualified healthcare professional.
Still have questions?We're here to help.
Contact Support →Become part of
Skin notes and calm science delivered your way.
A little Aura, a little Musse & a lot of good skin.
Become part of
Skin notes and calm science delivered your way.
A little Aura, a little Musse & a lot of good skin.
Become part of
Skin notes and calm science delivered your way.
A little Aura, a little Musse & a lot of good skin.
Become part of
Skin notes and calm science delivered your way.
A little Aura, a little Musse & a lot of good skin.
