Last Updated: July, 2026

1. Overview

We want you to feel confident when shopping for our skincare products. If something is not right, this Return, Replacement & Refund Policy explains how returns, exchanges, and refunds are handled.

2. Eligible for a Replacement or Refund

We're happy to help if you receive:

• A damaged product

• The wrong product

• A product with a manufacturing defect

• A missing item from your order

To raise a request, please contact us within 48 hours of delivery with:

• Your Order Number

• Clear photos of the product and packaging

• A complete, uninterrupted unboxing video

• Requests made after 48 hours may not be eligible for review

3. Items Not Eligible for Return or Refund

We are unable to accept returns or offer refunds for:

• Opened or used products

• Change of mind

• Incorrect product selection

• Individual skin sensitivity or allergic reactions

• Products damaged due to misuse or improper storage

• Orders with incorrect shipping information provided by the customer

• Orders refused at the time of delivery

4. Refunds

If your request is approved, your refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take a little longer for the amount to reflect in your account.

5. Return Shipping

Return shipping fees may be deducted from the refund unless the return is due to an error on our part, such as receiving the wrong item or a defective product. Original shipping charges may not be refundable unless required by law.

6. Contact Us

For return, replacement or refund questions, contact our support team through the contact details provided on the website. Include your order number so we can help faster.

Aura & Musse™
Email: wecare@auramusse.in

Customer Support Hours
Monday – Friday
10:00 AM – 6:00 PM IST