Last Updated: July, 2026

1. Overview

This Shipping Policy explains how orders are processed and delivered for purchases made through our e-commerce website. We ship skincare products with the goal of getting your order to you safely and reliably.

2. Order Processing

Orders are usually processed after payment is confirmed.

• Orders are usually processed within 1–2 business days

• Orders placed on Sundays or public holidays will be processed on the next business day

• During sales, product launches, or festive periods, processing may take slightly longer

3. Shipping Costs

3.1 Prepaid Orders

• Free Standard Shipping on orders above ₹999

• Additional 5% off on prepaid orders above ₹999

• Standard shipping charges apply to orders below ₹999

3.2 Cash on Delivery (COD)

• COD Charge: ₹69

• Available only for eligible PIN codes

• OTP or phone verification may be required before dispatch

4. Shipping Methods and Delivery Times

Delivery estimates are not guaranteed and may be affected by courier delays, weather, customs checks, incorrect addresses, or peak shipping seasons.

Estimated delivery after dispatch:

• Metro Cities: 2-4 business days

• Tier 2 & Tier 3 Cities: 3-6 business days

• Remote Areas: 5-8 business days

5. Address Accuracy

Please ensure your shipping address is complete and accurate before placing an order. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address details provided at checkout.

6. Order Tracking

Once your order is shipped, you'll receive a tracking link via email and/or SMS so you can follow your package every step of the way.

7. Lost, Delayed, or Damaged Packages

If your order arrives damaged, incomplete, or you receive the wrong product, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please share:

• Your Order Number

• Clear photos of the package and product

• A complete, uninterrupted unboxing video

9. Contact

For shipping questions, please contact our support team:

Aura & Musse™
Email: wecare@auramusse.in

Customer Support Hours
Monday – Friday
10:00 AM – 6:00 PM IST