At Aura & Musse™, we understand that plans can change. If you need to cancel your order, please review the following policy.
Last Updated: July, 2026
1. Before Dispatch
Orders can be cancelled only before they have been dispatched from our warehouse.
To request a cancellation, please contact us as soon as possible with your Order Number at wecare@auramusse.in
If your order has not been shipped, we'll cancel it and process your refund.
2. After Dispatch
Once an order has been dispatched, it cannot be cancelled. You may refer to our Return, Replacement & Refund Policy for eligible claims.
3. Refund for Cancelled Orders
If your cancellation request is approved before dispatch, the refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take a little longer for the amount to reflect in your account.
4. Cash on Delivery (COD)
Repeated cancellation or refusal of Cash on Delivery orders may result in COD being unavailable for future orders.
5. Contact Us
If you have queries related to this cancellation policy, please contact our support team:
Aura & Musse™
Email: wecare@auramusse.in
Customer Support Hours
Monday – Friday
10:00 AM – 6:00 PM IST
