Help centre

Frequently asked questions.

Delivery timelines, COD, returns, patch testing and how to use our formulas. Can't find your answer? Talk to us.

How long does delivery take?Orders & Shipping

Most orders are dispatched within 1–2 business days and arrive within 3–8 business days anywhere in India.

Do you ship across India?Orders & Shipping

Yes, we ship to most serviceable PIN codes across India, and shipping is free on every order.

How can I track my order?Orders & Shipping

Once your order ships, you'll get a tracking link by email and/or SMS. You can also check your order in your account.

Can I change my delivery address after placing an order?Orders & Shipping

If your order hasn't been dispatched yet, contact us as soon as possible. We'll do our best to help, but we can't guarantee a change once it's being processed.

Do you offer Cash on Delivery (COD)?Orders & Shipping

Yes, COD is available on eligible PIN codes with no extra fee. Some orders may need OTP verification before dispatch.

Are the products suitable for all skin types?Products

Our formulas are made for most skin types: dry, oily, combination, normal and sensitive. We recommend a patch test before first use.

Can men use the products?Products

Yes. Our skincare is designed for everyone, whatever your gender.

Can teenagers use the products?Products

Most of our products are suitable for teens. If you have a specific skin concern or medical condition, please see a dermatologist first.

Are the products suitable for beginners?Products

Yes. They're designed to be simple to use, whether you're starting a routine or adding to one.

Do the products have an expiry date?Products

Yes. The packaging shows the manufacturing date, expiry date and batch number.

Are the products suitable for sensitive skin?Product Safety

They're fragrance-free, pH balanced and designed to be gentle for most skin types. We recommend a patch test before first use.

How are the products manufactured?Product Safety

In India, in facilities that follow Good Manufacturing Practices (GMP) and strict quality standards.

Are the products quality tested?Product Safety

Yes. Every batch goes through quality and stability checks.

Should I patch test?Product Safety

Yes. We strongly advise a patch test before using any new skincare product.

What if I experience irritation?Product Safety

Stop using the product immediately. If irritation continues, consult a qualified healthcare professional.

Are the products dermatologically tested?Product Safety

Yes. All our products are dermatologically and clinically (in-vivo) tested.

Can I return an opened product?Returns & Refunds

For hygiene and safety reasons, opened or used products can't be returned.

What if I receive a damaged or incorrect product?Returns & Refunds

Contact us within 48 hours of delivery with your order number, clear photos and an uninterrupted unboxing video, and we'll sort it out.

How long do refunds take?Returns & Refunds

Approved refunds are usually processed within 5–7 business days. Your bank or payment provider may take a little longer to credit it.

Which payment methods are accepted?Payments

UPI, debit and credit cards, net banking, wallets, and Cash on Delivery where available.

Will I receive a tax invoice?Payments

Yes. Your tax invoice is shared after your order is confirmed.

Still have questions?

We're here to help. Most replies within 1–2 business days.

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Care that matters, from order to door.

  • Free shippingAnywhere in India
  • Quality checkedDermatologically tested
  • Real peopleQuick replies on WhatsApp
  • Secure paymentsRazorpay · COD available